We offer a 30 day money back satisfaction guarantee on all of our services, no questions asked! If you are not completely satisfied with our server management or monitoring services within the first 30 days of your signup for any reason at all, you will be given a full refund. You have nothing to lose and we have nothing to gain if our service is not top notch!
We have no term contracts on any of our services. You can stay as long as you want, 1 month, 1 year, 10 years, it's up to you. There are never any setup fees and never any hidden fees on any of our services. We will never ask you to pay extra for anything you request. Once you sign up, our prices will never increase and the quality of service and features will never decrease. We also guarantee the lowest prices, if you find any competitor offering the same service for a lower price, we will match their price, guaranteed.
Our Technical Department is staffed and truly available 24 hours a day, 7 days a week, 365 days a year by multiple system administrators via our state of the art helpdesk. You will receive the same responses no matter when you need us.
The time between your server going down and a reboot is crucial, that is why we monitor your server 24x7x365 in 5 minute intervals. If our monitoring system detects your server is down, we will look into it within within 15 minutes and reboot it if necessary.
The average response time for regular tickets are around 1 hour. The average response time for emergency tickets are around 15 to 30 minutes. The average resolution time frame for regular tickets are around 1 to 3 hours depending on the complexity of the issue. Emergency tickets are always prioritized and resolved quicker.
All of our clients' information including but not limited to their contact information, login information and server data, is all kept secure and confidential within our company. We never disclose nor share any information with anyone.
Our company is also HIPAA compliant, PCI compliant, and GDPR compliant.