FREQUENTLY ASKED QUESTIONS


Our experienced staff and highly efficient work environment allow us to handle a high volume of work and pass the savings to our clients. Our incredibly low rates make server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is top notch, we GUARANTEE it! Take a look at some of our most recent Testimonials. We are a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs.
We've been doing it for 20 years so far, which makes us the oldest and longest running server management provider!

Reactive support means that you have to submit a ticket for anything that you want done. Proactive support means that we will also check your server on a daily basis and fix any issues that are detected and apply updates and patches on a regular basis. You can still submit a ticket for anything that you want done with the Proactive support plan too.

Sure, you can switch between the Reactive and Proactive plan at any time.

Our company is 100% in the USA and are located in New Jersey. We've been in business for over 20 years now and are one of the very few server management providers that are actually a real incorporated company. Most of our competitors are not even actual companies and don't even list a phone number or address on their site. Some even hide their domain whois registration information. These are all important factors when considering a provider to be trustworthy.

Absolutely yes! Our staff is available 24 hours a day, 7 days a week, 365 days a year.

Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.

PCI compliance (Payment Card Industry Data Security Standard) is an industry standard for the requirements to conduct e-commerce on your server safely and securely. Most server management providers charge extra to make your server PCI compliant, but we include it at no extra charge. We will make the necessary changes and updates to your server to be compliant with these set of requirements.

Unlimited admin time means we do not limit the amount of work that you submit, and we do not charge based on the amount of work that you submit. Some clients submit more than others, so it all balances out. On average, most clients submit between 3 to 6 tickets per month per server.

No, but since we do not have any term contract, so feel free to signup for 1 month only. Our price for the entire month is cheaper than any other competitor's one-time fee or hourly rate anyway.

Since we first started, over 99% of our customers have been satisfied. The majority of our clients have been with us from the first day they signed up.

Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no term contract, no hidden fees, so we have nothing to gain, and you have nothing to lose if our service is not top notch! We've been doing this a long time already, rest assured, it's real.

Nobody can be a master of all trades. We have worked with Linux cPanel servers exclusively since the beginning, this focus gives us a unique major advantage with knowledge, expertise, and efficiency. Relax, we still support the entire server, the OS, Kernel, Apache, PHP, MySQL, etc., but it must be a Linux operating system with cPanel. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements as best and as fast as possible.

Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.

Yes, we will be more than glad to install any 3rd party software made for or used by cPanel such as Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, AutoSSL/Letsencrypt, Freetype, PHP Caching, Ruby on Rails, ImageMagick, PHP Modules, Perl modules, PostgreSQL, Litespeed, Nginx, etc.

We do not offer trial periods since we offer a 100% unconditional money back satisfaction guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service and you will get all of your money back..

Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/premade helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.

Sure, if you don't have a server yet, or if you are looking to move to a new server, feel free to contact us and we'll gladly help you choose one that fits your needs and budget.

No, no, no, and no.

We have no setup fee, no term contract, no hidden fees, and an unconditional 30 day money back satisfaction guarantee. If we do not do what we say, you have absolutely nothing to lose.