We realize the need for your servers to be up to date, secure, optimize, and running 100% of the time. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders.
Our office and employees are all in the USA and are highly trained experienced system admnistrators available 24 hours a day, 7 days a week, 365 days a year! Rest assured you will receive rapid responses no matter when you submit your ticket.
We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your signup for any reason at all, you will be given a full refund. If you find any competitor offering the same service for a lower price, we will match their price, guaranteed. You have nothing to lose and we have nothing to gain if our service is not top notch!
Platinum Server Management, Inc. ®, widely known in this industry as PSM, is the pioneer in providing low cost and full featured server management & monitoring services. We have been operating solely as a server management provider since 1998, formerly known as FastServerManagement. We are the OLDEST and LARGEST and MOST TRUSTED server management provider in the USA for over 19 Years! We have provided support to over 20,000+ servers since we began.
As of April 2017, we are currently managing and monitoring over 3,000 servers on a monthly basis. Our company is 100% in the USA and available via phone, live chat, and our own state-of-the-art custom developed helpdesk 24 hours a day, 7 days a week, 365 days a year for support. Platinum Server Management, Inc. was started to offer hosting companies of any size the ability to monitor, manage, secure, optimize and repair any and all technical problems with their dedicated servers at incredibly low rates and an amazingly high quality. We support customers that are located all around the world and in any data center.
While we manage and monitor your servers, all you have to worry about is your company's sales. Your servers will always be online, up to date, secure, and running at optimal performance. Best of all, you get to sleep again at night!
Our company currently has over 15 employees in our New Jersey office, with over 150+ years of combined experience! We do not employ any level 1 or level 2 technicians, all of our technicians have System Administrator qualifications and are required to have at least 5 years hands-on work experience specifically with linux server management. We have more than enough system administrators working on each shift, 24 hours a day, 7 days a week, 365 days a year, to ensure you receive the highest quality of support regardless of the time of day or day of week.
Platinum Server Management, Inc. is located in New Jersey, minutes from the heart of the NYC metropolitan area. Our office has 3 high speed internet connections available for redundancy and a dedicated power backup generator which can provide up to 72 hours of continuous uninterrupted power at full capacity. Our office building has on site security guards around the clock and key card access required at all entrances.
Our incredibly low rates and high quality makes good server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our price is incredibly low, our service is top notch, we GUARANTEE it!
We offer a 30 day money back satisfaction guarantee on all of our services, no questions asked! If you are not completely satisfied with our server management or monitoring services within the first 30 days of your signup for any reason at all, you will be given a full refund. You have nothing to lose and we have nothing to gain if our service is not top notch!
We have no term contracts on any of our services. You can stay as long as you want, 1 month, 1 year, 10 years, it's up to you. There are never any setup fees and never any hidden fees on any of our services. We will never ask you to pay extra for anything you request. Once you sign up, our prices will never increase and the quality of service and features will never decrease. We also guarantee the lowest prices, if you find any competitor offering the same service for a lower price, we will match their price, guaranteed.
Our Technical Department is staffed and truly available 24 hours a day, 7 days a week, 365 days a year by multiple system administrators via our state of the art helpdesk. You will receive the same responses no matter when you need us.
The time between your server going down and a reboot is crucial, that is why we monitor your server 24x7x365 in 5 minute intervals. If our monitoring system detects your server is down, we will reboot it within 15 minutes.
The average response time is 1 hour, the average resolution time frame is within 3 hours.
All of our clients' information including but not limited to their contact information, login information and server data, is all kept secure and confidential within our company. We never disclose nor share any information with anyone.
Malware/Virus scan - we can scan your server for malicious files and viruses and quarantine or remove them for you|
CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email
RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits
Securing and Upgrading of SSH Server - increases security during ssh connections
CSF or APF Firewall - most commonly used policy based iptables firewall
LFD login failure detection - protects against brute force login attacks
Anti-DoS configuration - helps mitigate denial of service type attacks
Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall
AntiSpam detection and prevention - software to help prevent incoming and outgoing spam from the server.
Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request
System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down
SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance
Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen
MySQL optimization - increases performance of MySQL
host.conf hardening - prevent dns lookup poisoning & spoofing protection
nsswitch.conf modification - secure and optimize DNS lookups
sysctl.conf hardening - helps prevent TCP/IP stack from syn-flood attacks and other network abuses
FTP Hardening - upgrade and secure your ftp software
Removal of unused software - prevents exploits and wasted resources
Removal of old logs - regain wasted space by deleting old archived logs
Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server
Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address
MyTOP - tool for monitoring MySQL threads and processes
MultiTail - view multiple log files simultaneously
TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts
Password Scanner - scans for easy to guess and common passwords
Filemanager - allows you to edit system files through WHM in case SSH is inaccessible
Firewall Admin - allows you to edit firewall allow & deny list and config through WHM
Malware & Virus scanning - ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and viruses
Mod_Security - protects against common url based hack injections (installed upon specific request only)
Mod_Evasive - defends http based attacks (installed upon specific request only)
PHP Tightening - tweaks php to run in a safer and restricted environment (installed upon specific request only)
Our experienced staff and highly efficient work environment allow us to handle a high volume of work and pass the savings to our clients. Our incredibly low rates make server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is top notch, we GUARANTEE it! Take a look at some of our most recent Testimonials. We are a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs.
Our company is 100% in the USA and are located in New Jersey. We've been in business for over 18 years now and are one of the very few server management providers that are actually a real incorporated company. Most of our competitors are not even actual companies and don't even list a phone number or address on their site. Some even hide their domain whois registration information. These are all important factors when considering a provider to be trustworthy. We are also a member of the New Jersey Better Business Bureau & the New Jersey Chamber of Commerce, both with a clean record and no complaints. We are even an authorized CPanel partner.
Absolutely yes! Our staff is available 24 hours a day, 7 days a week, 365 days a year.
Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.
PCI compliance (Payment Card Industry Data Security Standard) is an industry standard for the requirements to conduct e-commerce on your server safely and securely. Most server management providers charge extra to make your server PCI compliant, but we include it at no extra charge. We will make the necessary changes and updates to your server to be compliant with these set of requirements.
Unlimited admin time means we do not limit the amount of work that you submit, and we do not charge based on the amount of work that you submit. Some clients submit more than others, so it all balances out. On average, most clients submit between 5 to 15 tickets per month per server.
No, but since we do not have any term contract, feel free to signup for 1 month only. Our price for the entire month is cheaper than any other competitor's one-time fee or hourly rate anyway.
Since we first started, over 99% of our customers have been satisfied. The majority of our clients have been with us from the first day they signed up.
Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no term contract, no hidden fees, so we have nothing to gain, and you have nothing to lose if our service is not top notch!
Nobody can be a master of all trades. Our company and employees have worked with servers running Linux and cPanel exclusively for many many years. We still support the entire server, the OS, Kernel, Apache, PHP, MySQL, etc., but it must be a Linux operating system with cPanel. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements as best and as fast as possible.
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.
Yes, we will be more than glad to install any 3rd party software made for or used by cPanel such as Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, PostgreSQL, TomcatJSP, etc.
We currently do not offer trial periods since we offer a 100% unconditional money back satisfaction guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.
Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/premade helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.
Sure, if you don't have a server yet, or if you are looking to move to a new server, feel free to contact us and we'll gladly help you choose one that fits your needs and budget.
No, no, no, and no.
We have no setup fee, no term contract, no hidden fees, and an unconditional 30 day money back satisfaction guarantee. If we do not do what we say, you have absolutely nothing to lose.