[ Home | About Us | Our Guarantees | Service Plan | FAQ's | Testimonials | Contact Us | Sign Up | Client Login ]

We understand your needs

We realize the need for your servers to be up to date, secure, optimize, and running 100% of the time. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders.

100% USA
24x7x365 Technical Support

Our office and employees are all in the USA and are highly trained experienced system admnistrators available 24 hours a day, 7 days a week, 365 days a year! Rest assured you will receive rapid responses no matter when you submit your ticket.

We guarantee it

We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your signup for any reason at all, you will be given a full refund. If you find any competitor offering the same service for a lower price, we will match their price, guaranteed. You have nothing to lose and we have nothing to gain if our service is not top notch!

ABOUT OUR COMPANY


Platinum Server Management, Inc. ®, widely known in this industry as PSM, is the pioneer in providing low cost and full featured server management & monitoring services. We have been operating solely as a server management provider since 1998, formerly known as FastServerManagement. We are the OLDEST and LARGEST and MOST TRUSTED server management provider in the USA for over 19 Years! We have provided support to over 20,000+ servers since we began.

As of August 2017, we are currently managing and monitoring over 3,000 servers on a monthly basis. Our company is 100% in the USA and available via phone, live chat, and our own state-of-the-art custom developed helpdesk 24 hours a day, 7 days a week, 365 days a year for support. Platinum Server Management, Inc. was started to offer hosting companies of any size the ability to monitor, manage, secure, optimize and repair any and all technical problems with their dedicated servers at incredibly low rates and an amazingly high quality. We support customers that are located all around the world and in any data center.

While we manage and monitor your servers, all you have to worry about is your company's sales. Your servers will always be online, up to date, secure, and running at optimal performance. Best of all, you get to sleep again at night!

Our company currently has over 15 employees in our New Jersey office, with over 150+ years of combined experience! We do not employ any level 1 or level 2 technicians, all of our technicians have System Administrator qualifications and are required to have at least 5 years hands-on work experience specifically with linux server management. We have more than enough system administrators working on each shift, 24 hours a day, 7 days a week, 365 days a year, to ensure you receive the highest quality of support regardless of the time of day or day of week.

Platinum Server Management, Inc. is located in New Jersey, minutes from the heart of the NYC metropolitan area. Our office has 3 high speed internet connections available for redundancy and a dedicated power backup generator which can provide up to 72 hours of continuous uninterrupted power at full capacity. Our office building has on site security guards around the clock and key card access required at all entrances.

Our incredibly low rates and high quality makes good server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our price is incredibly low, our service is top notch, we GUARANTEE it!

By the numbers

19 Years

In business since 1998

12,707

Clients helped since we started

99%

Client Satisfaction Rate

1 Hour

Average Response Time

3 Hours

Average Resolution Time

9,452

Tickets completed in the last 30 days

Our Guarantees

This is what sets us apart from the competition.

Our price can't be found anywhere else

We support any Dedicated Server, Cloud Server, VPS server running any Linux OS (CentOS, RedHat, CloudLinux, Fedora) and CPanel.
If your server is running a different OS or Control Panel, please contact our Sales department prior to signing up.
24x7x365 Server Management and Monitoring $29 /mo
Unlimited Admin Time. No Setup Fee, No Term Contract (Billed month to month), No Additional Fees, No Hidden Fees.
30 Day Money Back Satisfaction Guarantee!
Multiple server discounts available: $29/month for the 1st server, $19/month for each additional server.
  • 24x7x365 (5 minute interval) Server Monitoring with Reboot
    If your server is down, we will follow your instructions to reboot it or notify your datacenter to request a reboot.
    We can also notify you of outages by email, sms text message, and by phone.
    Our response time on reboots is guaranteed within approx. 15 minutes!
  • Monitoring Stats
    See your monitoring logs online in realtime and receive weekly uptime reports by email
  • Within 6 Hour Response Time Guarantee for Support Tickets
    Statistically, most tickets are responded to in less than 1 hour.
  • Within 24 Hour Resolution Time Guarantee for Support Tickets
    Statistically, most tickets are completely resolved in less than 3 hours.
  • Unlimited Admin Work Time
    We do not limit the amount of work we do for you, and we do not have any additional fees.
    We will never ask you to pay more for anything you request.
  • PCI Compliance
    We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.
  • Server Software Support and Upgrades
    We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.
  • Initial Server Setup
    If you have a new server, we'll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.
  • Server Backup Configuration & Restoration
    We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.
  • Hardware Failure Recovery
    If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.
  • Disaster Recovery & Hack Recovery
    If your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.
  • Server Migration
    If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
    You must have root access and cPanel running on both the old server as well as the new server.
  • 3rd Party Server Software Installation
    SSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder,
    ClamAV, Mailscanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick,
    All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules,
    CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.
  • Yum & Kernel updates
    We will update all system packages, including all yum updates and Kernel updates.
  • Spam protection
    We will configure antispam measures to help prevent inbound and outbound spam.
  • Hack & Malware/Virus/Phishing protection
    We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found
    and respond and resolve any abuse complaints you receive.
  • Server Optimization
    We will optimize your server to run as best as possible so you can get the most out of your server.
  • System Security & Hardening
    Recommended to be done on a monthly basis
    Malware/Virus scan - we can scan your server for malicious files and viruses and quarantine or remove them for you
    CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email
    RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits
    Securing and Upgrading of SSH Server - increases security during ssh connections
    CSF or APF Firewall - most commonly used policy based iptables firewall
    LFD login failure detection - protects against brute force login attacks
    Anti-DoS configuration - helps mitigate denial of service type attacks
    Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall
    AntiSpam detection and prevention - software to help prevent incoming and outgoing spam from the server.
    Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request
    System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down
    SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance
    Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen
    MySQL optimization - increases performance of MySQL
    host.conf hardening - prevent dns lookup poisoning & spoofing protection
    nsswitch.conf modification - secure and optimize DNS lookups
    sysctl.conf hardening - helps prevent TCP/IP stack from syn-flood attacks and other network abuses
    FTP Hardening - upgrade and secure your ftp software
    Removal of unused software - prevents exploits and wasted resources
    Removal of old logs - regain wasted space by deleting old archived logs
    Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server
    Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address
    MyTOP - tool for monitoring MySQL threads and processes
    MultiTail - view multiple log files simultaneously
    TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts
    Password Scanner - scans for easy to guess and common passwords
    Filemanager - allows you to edit system files through WHM in case SSH is inaccessible
    Firewall Admin - allows you to edit firewall allow & deny list and config through WHM
    Malware & Virus scanning - ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and viruses
    Mod_Security - protects against common url based hack injections (installed upon specific request only)
    Mod_Evasive - defends http based attacks (installed upon specific request only)
    PHP Tightening - tweaks php to run in a safer and restricted environment (installed upon specific request only)
    ....plus more!

Frequently Asked Questions

How can you offer such a great service at such a low price?

Our experienced staff and highly efficient work environment allow us to handle a high volume of work and pass the savings to our clients. Our incredibly low rates make server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is top notch, we GUARANTEE it! Take a look at some of our most recent Testimonials. We are a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs.

How can I be sure you are trustworthy? Are you in the USA?

Our company is 100% in the USA and are located in New Jersey. We've been in business for over 18 years now and are one of the very few server management providers that are actually a real incorporated company. Most of our competitors are not even actual companies and don't even list a phone number or address on their site. Some even hide their domain whois registration information. These are all important factors when considering a provider to be trustworthy. We are also a member of the New Jersey Better Business Bureau & the New Jersey Chamber of Commerce, both with a clean record and no complaints. We are even an authorized CPanel partner.

Is support really available 24x7x365?

Absolutely yes! Our staff is available 24 hours a day, 7 days a week, 365 days a year.

Do you provide support for complex technical problems as well as simple technical problems?

Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.

Will you make my server PCI compliant?

PCI compliance (Payment Card Industry Data Security Standard) is an industry standard for the requirements to conduct e-commerce on your server safely and securely. Most server management providers charge extra to make your server PCI compliant, but we include it at no extra charge. We will make the necessary changes and updates to your server to be compliant with these set of requirements.

"Unlimited admin time", how is that possible?

Unlimited admin time means we do not limit the amount of work that you submit, and we do not charge based on the amount of work that you submit. Some clients submit more than others, so it all balances out. On average, most clients submit between 5 to 15 tickets per month per server.

Do you offer one-time services?

No, but since we do not have any term contract, feel free to signup for 1 month only. Our price for the entire month is cheaper than any other competitor's one-time fee or hourly rate anyway.

What is your average customer satisfaction and retention rate?

Since we first started, over 99% of our customers have been satisfied. The majority of our clients have been with us from the first day they signed up.

I like what you have to offer, but how do I know it's real?

Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no term contract, no hidden fees, so we have nothing to gain, and you have nothing to lose if our service is not top notch!

Why do you only support Linux operating system with cPanel control panel?

Nobody can be a master of all trades. Our company and employees have worked with servers running Linux and cPanel exclusively for many many years. We still support the entire server, the OS, Kernel, Apache, PHP, MySQL, etc., but it must be a Linux operating system with cPanel. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements as best and as fast as possible.

How long does it usually take to respond to a ticket?

Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.

Do you install 3rd party server software?

Yes, we will be more than glad to install any 3rd party software made for or used by cPanel such as Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, PostgreSQL, TomcatJSP, etc.

Do you offer any trial period?

We currently do not offer trial periods since we offer a 100% unconditional money back satisfaction guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.

Is my information kept secure?

Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/premade helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.

Can you help me choose a new server?

Sure, if you don't have a server yet, or if you are looking to move to a new server, feel free to contact us and we'll gladly help you choose one that fits your needs and budget.

Are there any catches, hidden fees, term contracts or setup fees?

No, no, no, and no.

What's the bottom line?

We have no setup fee, no term contract, no hidden fees, and an unconditional 30 day money back satisfaction guarantee. If we do not do what we say, you have absolutely nothing to lose.

Here's what our clients have to say about us


  • "My datacenter referred me to them when my drive crashed and told me that my data is probably gone, but the guys at Platinum got me back up and running the asame day and all of my data was recovered. I couldn't be happier!"

     Murphy Parker
    Mar, 2017


  • "After using Platinum Server Management for a few years, I can sincerely say that the service is truly reliable and consistent. They are always there when I need them and they get the job done, period."

     Jimmy Williams
    Nov 15, 2016


  • "I wish I would have found them sooner, they saved my behind more times than I can count, my business grew so much as soon as I stopped having to worry about little issues every day that they now take care of for me. Thank you!!"

     Lewis Scott
    Jul 7, 2016


  • "My datacenter sold me an unmanaged server and I couldn't figure out the first thing to do. I asked my datacenter for help and they referred me to Platinum Server Management and they took care of everything for me. I submitted a bunch of tickets with newbie questions and they were very patient and helpful. I truly appreciate everything they have done for me."

     Dennis R
    Feb 6, 2016


  • "My best friend told me to go with PSM and said that I wouldn't regret it, he definitely was right. There wasn't anything they refused to do and they never told me anything was an extra charge. They resolved all of my problems and even gave me a lot of suggestions to help make my server run better. Kudos!"

     Kyle D
    Nov 19, 2015


  • "Platinum Server Management is really understanding to my needs and me being a noob. I've broken a few things and they got me back up and running in no time. I thought they would give up on me lol but they always helped me no matter what I submit to them"

     Alan G
    Feb 28, 2015


  • "I've been with Platinum Server Management for years and all of their techs are really knowledgeable its incredible. I've had some issues that I thought would stump them but they got them resolved. Incredible job well done."

     Rachael J
    May 3, 2014


  • "I used a lot of other server management providers and all they did was make promises that they could never deliver. I moved to PSM and I never got any excuses or stories from them. They are straight forward. They answered every ticket promptly and professionally. Thanks for the amazing service."

     Tony M
    Nov 15, 2013


  • "It's my pleasure to use the service of Platinum Server Management. Their staff is awesome and they resolve all the queries very fast and rapidly. Before i was too involved in resolving issues by myself but after I getting their services I can give full concentration in my business and they will manage my server in a very good manner. 100 thumbs up to the Platinum Server Management!"

     Mohammad K
    March 14, 2013


  • "PSM is one of the best companies we have ever worked with. Their services are top tier, their quality is without question, and I would not run a server with out them!!"

     Robert G
    September 17, 2012


  • "No words can describe the amazing support we get from Platinum team. We have been with them since 2008, and have recommended them to several of our friends and associates.
    We are web developers and have many clients hosted on our servers. I wouldn't know what i would have done if it wasn't for the great help and professionalism that we receive from platinum team, they are truly amazing.
    We used to have security nightmares, and several hacking of our servers and php injections, all this has become part of the past ever since we entrusted platinum team to look after and manage our servers.
    They respond immediately, are extremely helpful and very patient. Truly the best service anyone can hope for. I would not hesitate to recommend them to anyone who has a server.
    I can go on holiday and not worry about our servers ever being offline, because platinum monitoring is looking after our servers, and they immediately take action if the server is offline, without us ever needing to intervene. This service alone is priceless.
    The best part is that the price is very reasonable and affordable.
    Big Thanks to all the team, and continue with the good work guys."

     Hala T
    February 24, 2012


  • "I rarely give testimonials but I decided to for this management company. I am a person who is not very well rounded in the servers and have only a vague idea as to how they work. A person would have to have great patience in dealing with me from all aspects. This company goes over and above the call of duty for me. Not only do they fix the problems that I cannot fix but they do it without criticism of me. That make me feel as though I have found someone that finally makes sense. Thank you very much for all that you do and all that you are."

     Bill J
    Sep 25, 2011


  • "Having had this kind of service several times before, I was doubtful, due to the pricing. I had paid upwards of for the same services elsewhere. I was most pleasantly surprised when, not only were the service tickets replied to quickly, they were done in a most professional and courteous manner. Explanations were presented in a manner that did not confuse or condescend to my limited understanding of the Apache/Linux OS processes. When further work was needed, my permission to proceed was asked every time. Work was done quickly and properly. Nothing ever needed to be redone. PSM has a new customer and champion. Thank you all for the 5 star work."

     Reg C
    Mar 25, 2011


  • "At first I doubted effectiveness of this service due to its low price. So basically I didn't expect much. I wanted just another pair of eyes to watch the server overnight so I don't have to employ graveyard shift...

    But I got that and much more - these guys can actually help fix problems and do tedious stuff which cost me hours of sleep in the past. Such as migrations, caching optimization, installing obscure php packages for demanding clients etc."

     Igor
    July 25, 2010


  • Still not convinced?
    Want to see more testimonials? Need references?

    No problem, just contact us by phone or by email!


We would love to hear from you

Contact us

For security purposes, please type the following numbers

sales@platinumservermanagement.com

1-877-898-1423
1-201-492-6PSM

Client Login