How can you offer such a great service at such a low price?
Server management is meant to be an auxiliary service. Competitors that charge nearly as much as a server costs is not practical nor efficient. Our experienced staff, and highly efficient work environment, allows us to handle a high amount of volume, and pass the savings to our clients. Our incredibly low rates make server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down, and therefore we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is 'top-notch', we GUARANTEE it! Take a look at some of our most recent Testimonials. We are a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs.

How can I be sure you are trustworthy? Are you in the USA?
Our company is 100% in the USA, and are located in New Jersey. We've been in business for over 15 years now and are one of the very few server management providers that are actually a real incorporated company. Most of our competitors are not even actual companies, and don't even list a phone number or address on their site. Some even hide their domain whois registration information. While this is not specifically a determining factor of "quality", when considering a provider to be "trustworthy", they are extremely important factors. We are even an authorized CPanel partner.

Is support really available 24x7x365?
Absolutely yes! Our staff is available 24 hours a day, 7 days a week, 365 days a year.

Do you provide support for complex technical problems as well as simple technical problems?
Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.

Will you make my server PCI compliant?
PCI compliance (Payment Card Industry Data Security Standard) is an industry standard for the requirements to conduct e-commerce on your server safely and securely. Most server management providers charge extra to make your server PCI compliant, but we include it at no extra charge. We will make the necessary changes and updates to your server to be compliant with these set of requirements.

"Unlimited admin time", how is that possible?
Unlimited admin time means we do not limit the amount of work that you submit, and we do not charge based on the amount of work that you submit. Some clients submit 10 tickets per day, some clients submit 1 ticket per month, it all balances out. On average, each client submits approx. between 5 to 15 tickets per month per server.

Do you offer one-time services?
No, but since we do not have any term contract, feel free to signup for 1 month only. Our price for the entire month is probably cheaper than any other competitor's one-time service or hourly rate anyway.

What is your average customer satisfaction and retention rate?
Since we first started, over 99% of our customers have been satisfied. The majority of our customers have been with us from the first day they signed up.

I like what you have to offer, but how do I know it's real?

Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no term contract, no hidden fees; we have nothing to gain, and you have nothing to lose if our service is not top-notch!

Why do you only support Linux operating system with CPanel control panel?
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees have worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements.

How long does it usually take to respond to a ticket?
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.
What happens if a ticket takes longer than 24 hours to resolve?
Tickets never take longer than 24 hours to resolve, however, in certain instances, if you report a complex problem or a problem that is erratic or requires more time to debug, we will inform you of this and keep you updated throughout the process. For example, if you report a problem that only cannot be replicated or only happens once per day, naturally this may require more time to diagnose and fix.

Do you install 3rd party server software?
Yes, we will be more than glad to install any 3rd party software made for or used by CPanel such as Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, PostgreSQL, TomcatJSP, etc. However, we do not install any other unrelated 3rd party End User scripts, which are scripts that get installed inside an individual user's own account such as guestbooks, forums, blogs, etc. (autoinstallers like Softaculous which can be used to install these end user scripts automatically with one click).

Do you offer any trial period?
We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.

Can I submit a technical request over IM or Phone?
Security, accuracy, and efficiency is our #1 concern. Since requests cannot be accurately, securely or efficiently tracked or queued via Phone or IM/Livechat, Technical support requests are not accepted over the Phone or IM/Livechat. However, feel free to use Phone or IM/Livechat for general questions or inquiries. Technical support requests can only be submitted through our state-of-the-art custom helpdesk which is truly staffed 24 hours a day, 7 days a week, and 365 days a year, with no exceptions!.

Is my information kept secure?
Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/pre-made helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.

Are there any catches, hidden fees, term contracts or setup fees?
No, no, no, and no.

Can you guarantee my system will be hacker proof?
No, nobody can, so don't be fooled by anyone that guarantees they can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (such as Wordpress, Joomla, forums, guestbooks, formmails, etc). The majority of hacks come through these scripts not being updated on a regular basis. If you keep these scripts up to date, then 99.9% of the most common types of hacks will be avoided. Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server.

What's the bottom line?
We have no setup fee, no term contract, no hidden fees, and an unconditional 30 day money back guarantee. If we do not do what we say, you have absolutely nothing to lose.

If you have any additional questions, please do not hesitate to Contact Us.

Site last updated: July 1, 2018