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We offer a 30 day money back guarantee on all of our services, no questions asked! If you are not completely satisfied with our server management or monitoring services within the first 30 days of your signup for any reason at all, you will be given a full refund.
You have nothing to lose and we have nothing to gain if our service is not top-notch!
| We have NO Contracts on any of our services.... stay 1 month, 1 year, 10 years! It's up to you.
There are NO Setup Fees and NO Hidden Fees on any of our services.
Once you sign-up, our prices will never increase and our quality of service and features will never decrease |
Our Technical Department is staffed and available 24 hours a day, 7 days a week, 365 days a year.
All technical support inquiries and requests are provided solely and directly through our helpdesk.
Our Phone and AIM contacts are available for Sales and general inquiries only.
Since requests cannot be accurately, securely or efficiently tracked or queued via Phone or AIM, Technical support inquiries or requests cannot be submitted via the Phone or AIM.
The time between your server going down and a reboot is crucial, that is why we monitor your server 24x7x365 in 5 minute intervals.
If our monitoring system detects your server is down, we will notify your data center and request a reboot in 15 minutes or less!
Although we strive and succeed in responding and resolving the majority of tickets in less than a few hours,
we can only officially guarantee each of your technical support requests will be reviewed and responded to within 6 hours,
and resolved within 24 hours. Statistically, most tickets are responded to in less than 1 hour, and completely resolved in less than 3 hours.
All of our clients' information including but not limited to their contact information, login information and server data, is all kept secure and confidential within our company.
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