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We understand your needs

We realize the need for your servers to be up to date, secure, optimize, and running 100% of the time. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders.

100% USA
24x7x365 Technical Support

Our office and employees are all in the USA and are highly trained experienced system admnistrators available 24 hours a day, 7 days a week, 365 days a year! Rest assured you will receive rapid responses no matter when you submit your ticket.

We guarantee it

We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your signup for any reason at all, you will be given a full refund. If you find any competitor offering the same service for a lower price, we will match their price, guaranteed. You have nothing to lose and we have nothing to gain if our service is not top notch!

ABOUT OUR COMPANY


Platinum Server Management, Inc. ®, widely known in this industry as PSM, is the pioneer in providing low cost and full featured server management & monitoring services. We have been operating solely as a server management provider since 1998, formerly known as FastServerManagement. We are the OLDEST and LARGEST and MOST TRUSTED server management provider in the USA for over 18 Years! We have provided support to over 20,000+ servers since we began.

As of September 2016, we are currently managing and monitoring over 3,000 servers on a monthly basis. Our company is 100% in the USA and available via phone, live chat, and our own state-of-the-art custom developed helpdesk 24 hours a day, 7 days a week, 365 days a year for support. Platinum Server Management, Inc. was started to offer hosting companies of any size the ability to monitor, manage, secure, optimize and repair any and all technical problems with their dedicated servers at incredibly low rates and an amazingly high quality. We support customers that are located all around the world and in any data center.

While we manage and monitor your servers, all you have to worry about is your company's sales. Your servers will always be online, up to date, secure, and running at optimal performance. Best of all, you get to sleep again at night!

Our company currently has over 15 employees in our New Jersey office, with over 150+ years of combined experience! We do not employ any level 1 or level 2 technicians, all of our technicians have System Administrator qualifications and are required to have at least 5 years hands-on work experience specifically with linux server management. We have more than enough system administrators working on each shift, 24 hours a day, 7 days a week, 365 days a year, to ensure you receive the highest quality of support regardless of the time of day or day of week.

Platinum Server Management, Inc. is located in New Jersey, minutes from the heart of the NYC metropolitan area. Our office has 3 high speed internet connections available for redundancy and a dedicated power backup generator which can provide up to 72 hours of continuous uninterrupted power at full capacity. Our office building has on site security guards around the clock and key card access required at all entrances.

Our incredibly low rates and high quality makes good server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our price is incredibly low, our service is top notch, we GUARANTEE it!

By the numbers

18 Years

In business since 1998

12,707

Clients helped since we started

99%

Client Satisfaction Rate

1 Hour

Average Response Time

3 Hour

Average Resolution Time

9,452

Tickets completed in the last 30 days

Our Guarantees

This is what sets us apart from the competition.

Our price can't be found anywhere else

We support any Dedicated Server, Cloud Server, VPS server running any Linux OS (CentOS, RedHat, CloudLinux, Fedora) and CPanel.
If your server is running a different OS or Control Panel, please contact our Sales department prior to signing up.
24x7x365 Server Management and Monitoring $29 /mo
Unlimited Admin Time. No Setup Fee, No Term Contract, No Additional Fees, No Hidden Fees.
30 Day Money Back Satisfaction Guarantee!
Multiple server discounts available: $29/month for the 1st server, $19/month for each additional server.
  • 24x7x365 (5 minute interval) Server Monitoring with Reboot
    If your server is down, we will follow your instructions to reboot it or notify your datacenter to request a reboot.
    We can also notify you of outages by email, sms text message, and by phone.
    Our response time on reboots is guaranteed within approx. 15 minutes!
  • Monitoring Stats
    See your monitoring logs online in realtime and receive weekly uptime reports by email
  • Within 6 Hour Response Time Guarantee for Support Tickets
    Statistically, most tickets are responded to in less than 1 hour.
  • Within 24 Hour Resolution Time Guarantee for Support Tickets
    Statistically, most tickets are completely resolved in less than 3 hours.
  • Unlimited Admin Work Time
    We do not limit the amount of work we do for you, and we do not have any additional fees.
    We will never ask you to pay more for anything you request.
  • PCI Compliance
    We will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.
  • Server Software Support and Upgrades
    We support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.
  • Initial Server Setup
    If you have a new server, we'll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.
  • Server Backup Configuration & Restoration
    We can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.
  • Hardware Failure Recovery
    If you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.
  • Disaster Recovery & Hack Recovery
    If your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.
  • Server Migration
    If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
    You must have root access and cPanel running on both the old server as well as the new server.
  • 3rd Party Server Software Installation
    SSL Certificates, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, PHP modules, Perl modules, etc.
  • Yum & Kernel updates
    We will update all system packages, including all yum updates and Kernel updates.
  • Spam protection
    We will configure antispam measures to help prevent inbound and outbound spam.
  • Hack & Malware/Virus/Phishing protection
    We will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found and respond and resolve any abuse complaints you receive.
  • Server Optimization
    We will optimize your server to run as best as possible so you can get the most out of your server.
  • System Security & Hardening
    Recommended to be done on a monthly basis
    Malware/Virus scan - we can scan your server for malicious files and viruses and quarantine or remove them for you
    CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email
    RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits
    Securing and Upgrading of SSH Server - increases security during ssh connections
    CSF or APF Firewall - most commonly used policy based iptables firewall
    Anti-DoS configuration - helps mitigate denial of service type attacks
    Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall
    AntiSpam detection and prevention - software to help prevent incoming and outgoing spam from the server.
    Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request
    System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down
    SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance
    Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen
    MySQL optimization - increases performance of MySQL
    host.conf hardening - prevent dns lookup poisoning & spoofing protection
    nsswitch.conf modification - secure and optimize DNS lookups
    sysctl.conf hardening - helps prevent TCP/IP stack from syn-flood attacks and other network abuses
    FTP Hardening - upgrade and secure your ftp software
    Removal of unused software - prevents exploits and wasted resources
    Removal of old logs - regain wasted space by deleting old archived logs
    Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server
    Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address
    MyTOP - tool for monitoring MySQL threads and processes
    MultiTail - view multiple log files simultaneously
    TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts
    Password Scanner - scans for easy to guess and common passwords
    Filemanager - allows you to edit system files through WHM in case SSH is inaccessible
    Firewall Admin - allows you to edit firewall allow & deny list and config through WHM
    Malware & Virus scanning - ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and viruses
    Mod_Security - protects against common url based hack injections (installed upon specific request only)
    Mod_Evasive - defends http based attacks (installed upon specific request only)
    PHP Tightening - tweaks php to run in a safer and restricted environment (installed upon specific request only)
    ....plus more!

Frequently Asked Questions

How can you offer such a great service at such a low price?

Our experienced staff and highly efficient work environment allow us to handle a high volume of work and pass the savings to our clients. Our incredibly low rates make server management and monitoring affordable for everyone. We realize the need for you to keep your expenses down and we take that into consideration in our pricing structure. Although our pricing structure is incredibly low, our service is top notch, we GUARANTEE it! Take a look at some of our most recent Testimonials. We are a completely profitable New Jersey registered company paying taxes, no tricks or gimmicks. We have no debt which makes us the perfect financially secure company to deal with for your trusted needs.

How can I be sure you are trustworthy? Are you in the USA?

Our company is 100% in the USA and are located in New Jersey. We've been in business for over 18 years now and are one of the very few server management providers that are actually a real incorporated company. Most of our competitors are not even actual companies and don't even list a phone number or address on their site. Some even hide their domain whois registration information. These are all important factors when considering a provider to be trustworthy. We are also a member of the New Jersey Better Business Bureau & the New Jersey Chamber of Commerce, both with a clean record and no complaints. We are even an authorized CPanel partner.

Is support really available 24x7x365?

Absolutely yes! Our staff is available 24 hours a day, 7 days a week, 365 days a year.

Do you provide support for complex technical problems as well as simple technical problems?

Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.

Will you make my server PCI compliant?

PCI compliance (Payment Card Industry Data Security Standard) is an industry standard for the requirements to conduct e-commerce on your server safely and securely. Most server management providers charge extra to make your server PCI compliant, but we include it at no extra charge. We will make the necessary changes and updates to your server to be compliant with these set of requirements.

"Unlimited admin time", how is that possible?

Unlimited admin time means we do not limit the amount of work that you submit, and we do not charge based on the amount of work that you submit. Some clients submit more than others, so it all balances out. On average, most clients submit between 5 to 15 tickets per month per server.

Do you offer one-time services?

No, but since we do not have any term contract, feel free to signup for 1 month only. Our price for the entire month is cheaper than any other competitor's one-time fee or hourly rate anyway.

What is your average customer satisfaction and retention rate?

Since we first started, over 99% of our customers have been satisfied. The majority of our clients have been with us from the first day they signed up.

I like what you have to offer, but how do I know it's real?

Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no term contract, no hidden fees, so we have nothing to gain, and you have nothing to lose if our service is not top notch!

Why do you only support Linux operating system with cPanel control panel?

Nobody can be a master of all trades. Our company and employees have worked with servers running Linux and cPanel exclusively for many many years. We still support the entire server, the OS, Kernel, Apache, PHP, MySQL, etc., but it must be a Linux operating system with cPanel. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements as best and as fast as possible.

How long does it usually take to respond to a ticket?

Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.

Do you install 3rd party server software?

Yes, we will be more than glad to install any 3rd party software made for or used by cPanel such as Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, Mailscanner, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, PostgreSQL, TomcatJSP, etc.

Do you offer any trial period?

We currently do not offer trial periods since we offer a 100% unconditional money back satisfaction guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.

Is my information kept secure?

Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database. Most importantly, we use all proprietary custom helpdesk software, we do not use any freeware/premade helpdesk that is available to the public like most other server management companies. By using proprietary custom helpdesk software that nobody else in the world has, this greatly increases the security because hackers can not get a copy of the helpdesk software to analyze the sourcecode for holes or test it for vulnerabilities.

Can you help me choose a new server?

Sure, if you don't have a server yet, or if you are looking to move to a new server, feel free to contact us and we'll gladly help you choose one that fits your needs and budget.

Are there any catches, hidden fees, term contracts or setup fees?

No, no, no, and no.

What's the bottom line?

We have no setup fee, no term contract, no hidden fees, and an unconditional 30 day money back satisfaction guarantee. If we do not do what we say, you have absolutely nothing to lose.

Here's what our clients have to say about us


  • "I've been in the hosting business for years and have never seen a support company as reliable and as consistent as Platinum Server Management. They have never let me down and have continued to deliver exactly what they promise and more. Thanks so much for the incredible service!"

    Michael Matthews

    May 3, 2016


  • "I ran my own server for a while and did everything myself but it just became too time consuming. I found PlatinumServerManagement by searching online and they took the huge work load off my shoulder for such a low price. I can't believe how good they are for such a low price."

    Jerry Z

    Jan 16, 2016


  • "I contacted Platinum before I even became a customer and asked for a recommendation on server specs. They helped me even before I paid them a penny. They went back and forth many times by email answering my questions and helping me choose a server that would meet my needs. As soon as I got my server, I signed up with them and have never left since. Thank you thank you thank you!"

    Larry B

    Jul 8, 2015


  • "I had a server for a while that was always slow and getting hacked, then I joined PSM and within a few days my server was already running faster and the load was much better. The server wasn't crashing anymore and I didn't get any more abuse complaints from my datacenter. I can finally get some sleep now thanks to them."

    Craig F

    Oct 22, 2014


  • "All I can say is WOW. I never would have believed they provide such good service until I tried it. They never disappointed me or let me down. I open a ticket anytime i have a problem and they get it resolved. Much appreciated guys!"

    Chris P

    Jan 17, 2014


  • "I am positively surprised about your services. Best service I had in 10 years that I paid for with others companies. It is hard to believe, that is why I tried it. In a few weeks I saved so much time already. Each technician is so easy to communicate with. It is clean, short, respectful.... it is perfect. Thank you."

    Robert D

    June 4, 2013


  • "I am very impressed with the level of service that Platinumservermanagement has delivered. I have been with this company on and off for about 8 years now and have never submitted the very well deserved testimonial that they are long overdue for. They respond to tickets in a very timely manner, and know what they are doing. Their server monitoring system is amazing, and gives me the peace of mind in knowing that my customers are always online. Everything from recompiling apache, rebuilding kernels, down and dirty work to the simple things that are overlooked everyday, they do it all. Thank you all for your continued expertise. Most of all, thank you for the customer friendly attitude that you all have always shown me."

    James P

    January 8, 2013


  • "I was referred to PlatinumServerManagement and all I have to say is keep up the good work guys! Very reliable and efficient service, no matter how many support tickets I open."

    Richard W

    June 20, 2012


  • "We have been with PlatinumServerManagement for several years. The service is incredible and the solutions are found for every problem during these years. Because the service is incredibly efficient, we have combined all of our servers' support to this company. Super thanks for a super service there in New Jersey, we will continue to feel comfortable here in Finland, with the polar bears."

    Jukka-Pekka I

    Jan 2, 2012


  • "I have servers for more than 10 years. I've worked with several companies in Brazil, the United States and other countries. The service offered here is the best I've ever used, so I recommend to all my friends. I've used the service of this company in the past for about a year, and I stopped because I use to use shared hosting, but I came back again and am very pleased."

    Samuel S

    Jul 1, 2011


  • "I have a dedicated server and I had been struggling to solve a problem with my mail server for a while. After trying everything I was capable of, I sent a ticket to Platinum, (not even being sure it would be fair for me to ask them to see into this kind of problem). To my pleasant surprise, in a matter of hours they solved the mail problem. I couldn't be more appreciative of Platinum service up to now (and their pricing), and I'm most likely to be with them for a very long time. "

    Peter L

    Jan 15, 2011


  • "It's not free , but it's true service! Thank you."

    Mwafak

    April 2, 2010


  • "I been with PSM for about 4 months now. I GOTTA SAY they are better then a regular employee. They complete every task you assign to them and do it in a minute. I think they should make their guaranteed ticket reply to 30 minutes because i get a reply EVERY TIME from 20-30 minutes. This is great server management team and really cares about your server and protects it to the fullest. "

    Fadi

    November 3, 2009


  • "When I was first considering getting into the hosting business, I knew that I would have to hire outside server support. After a lot of research, I took a chance, and selected Platinum Server Management. Let me tell you, that was one of the best business decisions I've ever made. I have been with them for over 2 years now, and never, ever, have they let me down. They are fast, knowledgeable, and courteous-- exactly what I was looking for. I have recommended them to many of my friends in the business, and I highly recommend them for anyone who needs some outside server management support."

    Ben

    May 24, 2009


  • "I had a problem with my server a few days ago, and it was caused by a corrupt apache compilation. I submitted a ticket and within 10 minutes I got a reply saying it was fixed! Now that's customer service!"

    Lindsey

    October 12, 2008


  • "We have been with Platinum now for nearly two years. They have offered great service. Problems and Issues have been resolved quickly and accurately. The thing that most impresses me about Platinum is that no matter what time of day or night, we get a response! and this is very important when a server service stops working and you need to get things back online quickly. Also the monitoring service is great, we have had service issues through the night and Platinum have started working on a resolution before we even knew about the issue! Our Data Center have had a few power issues, which caused some of our servers not to come back online correctly.

    Platinum fixed these issues and had the servers back online quickly.

    After using many different server management companies over the past years, I would recommend Platinum to any server company and will continue to use their services for the foreseeable future.

    Keep up the great work Platinum!"

    Daniel P

    Jun 11, 2008


  • " I pride myself in being a pretty good Linux administrator. I have been doing Linux administration along with cPanel administration for many years.

    As my business has grown it is simply something I no longer want to be bothered by. From the vast reviews on I decided to give PSM a chance.

    All I can say is WOW! These guys are really good. There very professional. My tickets are always answered extremely fast and ALWAYS resolved correctly. You can tell PSM takes extreme pride in their work."

    Eric B.

    January 20, 2008


  • "After subscribing to the services of Platinum Server Management, I must admit I did not expect the level of service I received. I was in need of some server hardening for a newly acquired server and within three hours of having submitted my request for the work it had been completed. The tech who completed the work Chris not only responded shortly after the ticket was submitted but went above and beyond what I had expected. When all was said and done, I was even more surprised to find a detailed report of not only what was done, but why it was done and how it worked, and recommendations for further scripts if requested.

    This has been one of the most pleasant, and educational experiences I've had with a server management company.

    Excellent work!"

    Justin Gallow

    October 12, 2007


  • "Platinum Server Management continues to be the #1 Server Management Company I have Ever Come Across. Hands down recommended to anyone and everyone who needs this type of services. Staff is super knowledgeable and friendly, let alone Very helpful. Better than you could ever expect!"

    Chelsea Filan

    June 16, 2007


  • "I feel guilty only paying these guys (and gals) just $29 a month. I know that just one call to my host would run $60 (each time minimum)

    These guys never keep me waiting and always explain what they did. They even go out of their way and answer questions of mine that may not be related to the original ticket.

    Next time I am going to request 6 lucky numbers.

    Keep up the great service and even better pricing"

    Jason Miller

    September 15, 2006


  • "I can say that platinum server management is Awesome they do more than I ever expected and recommend them to everyone!!!

    Thanks For All your Help I appreciate every bit of it!"

    Shannon Baker

    January 23, 2006


  • "I've been through quite a few server management companies before, they all promise a lot to begin with but don't deliver later on! I was pleasantly surprised when PlatinumServerManagement kept their promises. No matter how big or small my problem is, it is always dealt with swiftly and in a professional manner. I read a few reviews on PlatinumServerManagement but at first was a bit wary as they are based in the USA and I am based in the UK. No problem! I get a response any time of the day, even 8am in the UK (night in the USA). I couldn't ask anymore, especially at the outstanding price! I would recommend PlatinumServerManagement to anyone! If anyone is unsure about this company, contact me I will put your mind at ease!"

    Andrew - A happy customer!

    June 30, 2005


  • "In the past year I've had PlatinumServerManagement help me out with various server complications a few times. The service was fast and professional every time, and the problem was fixed in less than an hour in almost every case. It's a pleasure using their services. They know what they are doing, and they offer their skills and knowledge at an affordable price."

    Mike

    April 2, 2005


  • "PlatinumServerManagement responded faster than our rack space provider and was able to diagnose the problem, harden our security, help monitor our server and provide remote backups all for less than the cost of a cup of coffee a day! No matter what the issue is, PlatinumServerManagement has been able to respond effectively and FAST! They have been ultrafast to respond to any question or condition (thankfully, we've had no emergencies)and provided useful advise to keep our servers up and running. Help desk support is a difficult, demanding and often thankless job but the people at PlatinumServerManagement have been a godsend to our small web development business. The team at PlatinumServerManagement is our secret weapon to keeping our servers up 100% of the time. Thank You!"

    Andrew Gelbman

    March 8, 2005


  • "I am writing to express our extreme pleasure with being a happy, well serviced customer of PlatinumServerManagement. Without question I can say that PlatinumServerManagement provides the highest level of service.

    PlatinumServerManagement is staffed by well trained, professionals. The support staff is friendly, well skilled and has resolved every one of our support or configuration issues/requests in a very timely manner and, most importantly, on the first request. I have the highest confidence in the PlatinumServerManagement support staff.

    My only regret is that we did not do find PlatinumServerManagement sooner. Better performance at lower cost is what you promised. You has delivered. Our server performance has been outstanding and the response from your team superb. I wonder why they only charge $29.00/mo.? I would have no problem paying more."

    Robert D.

    February 15, 2005

We would love to hear from you

Contact us

For security purposes, what does 2+2 equal?

sales@platinumservermanagement.com

1-877-898-1423
1-201-492-6PSM

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